Refund Policy

Pro is a one-time purchase that unlocks the paid features for the lifetime of the account. If you're not happy with Pro for any reason, email us within 14 days of your purchase and we'll refund it in full — no questions asked.

To request a refund, just contact us at the email address below with the email you used at checkout. There is no form to fill out and no reason required.

The 24-hour pass unlocks the same features for 24 hours from the moment it is activated, for a single small payment that never renews. Because it is delivered in full the moment it starts, the pass is not covered by the 14-day guarantee above. If something went wrong with your pass — a conversion failed, or it did not activate — email us and we will make it right, including a refund where that is the fair outcome.

Payments for Pro are handled by Paddle, our payment provider and merchant of record. Approved refunds are returned to your original payment method by Paddle, and typically appear within a few business days depending on your bank or card issuer.

Separately from Pro, LightBox accepts optional donations. Donations are voluntary and non-refundable — they don't grant any extra features and simply help keep the free tier free for everyone.